Job Description

Welcome to Love’s! 

Where People are the Heart of Our Success 

Area Food Services Manager

At Love's, our values go beyond our name.  We look for those same values in our people. Area Food Services Manager at Love's Travel Stops are a critical element to the success of our long-term business strategy. Operations   The Area Food Services Manager will help run our business by overseeing all operations in multiple restaurants. This role would include the performance of  various daily and strategic managerial duties by overseeing, directing, and coordinating activities around the location to better serve customers.

Experience Required

• 5+ years in a restaurant management position required

How You Will Fit In

• Motivate team through a compelling vision and direction to encompass Love’s Core values

• Communicate clear expectations and hold the store teams accountable to achieving all brand, performance and behavior standards
• Effectively manage employee development with feedback and training opportunities
• Conduct regular quarterly visits and weekly conference calls for each location
• Provide exceptional customer service and verify that Restaurant Managers are doing the same
• Oversee the interior and exterior condition of each restaurant to ensure it is meeting established company standards in terms of facility maintenance, proper merchandising, and suitable marketing procedures
• Responsible to review all service metrics and reports to teach and coach for improved Customer Service standards, including but not limited to: SOS Ranking Reports, Drive Thru SOS Reports, Mystery Shops, Driver Panel, etc.
• Maintain personal grooming and company uniform standards
• Maintain company attendance standards
• Other tasks as assigned

Coaching & Development

• Address employee issues in an appropriate and timely manner. Collaborate with District Manager as necessary to manage employee issues
• Develop an effective succession plan that leads to internal promotions
• Recognize and resolve customer issues or complaints by determining optimal solutions in a timely manner
• Ensure that all employees follow Love’s safety procedures while using a sharp knife, a food slicer, toaster, oven, fryers, and other food preparation tools and appliances
• Responsible for protecting company assets with various audit processes and ensure that all cash handling and Love’s policies and procedures are being followed by all employees
• Proactively seek personal learning and development opportunities

Benefits That Can't Be Beat

• Medical/Dental/Vision and Life Insurance Plans 
• Flexible Scheduling 
• Road to Success Program for career development 
• On-the-job training 
• Competitive salary
• Quarterly Bonus & Profit Sharing
• Holiday pay 
• 401(k) with matching contributions 
• Parental Leave 
• Adoption Assistance 
• Company Vehicle/Laptop/Mobile Phone
• Pet Insurance
• Employee Assistance Program

Typical Physical Demands

• Regularly required to talk and hear 
• Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing 
• Occasional lifting of up to 50lbs 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus 

Work Environment

While performing the duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts, and vibration. The noise level in the work environment can be loud at times. While performing the duties, the employee is frequently exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, and human waste.

Travel Requirements

Periodic travel nationally will be required.

Grow Far with Love's

As a family-based company, we are committed to adhering to our values. Ensuring that each of our people has success is central to these values. The Road to Success Program offers leadership and management skills training. If management is your path, we will help you get there. As a merit-based culture, we champion creative and valuable ideas and challenging work is not only recognized but rewarded. Whether you are looking for part-time work to supplement your income or to grow into a leadership role, with Love’s, all roads lead to success! 

Job Function(s): Restaurant

Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.

The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets.
• Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
• Musket, a rapidly growing, Houston-based commodities supplier and trader.
• Trillium, a Houston-based alternative fuels expert.
• TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.

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