Nashville TN
Before reading the job post, we encourage you to watch this video about our company. It gives you an inside look at how we started, the team and culture that made us successful, and where we're going. It's easy to read a job post and apply, but people often wonder about the culture and whether they would fit in. If you want to call Harrow your home and genuinely want to be part of a family and something big, then we encourage you to click this link and get to know us.
Who is Harrow?
Harrow (Nasdaq: HROW) is a leading U.S. ophthalmic-focused pharmaceutical company. The Company was founded and continues operating based on the highest corporate values. Members of our Harrow Family often express their pride in being a part of our commitment to (1) innovation, (2) patient access to and affordability of our medicines, and (3) our track record of having never turned down an ophthalmologist doing mission work around the world – providing free medicines in support of mission work aimed at giving or maintaining the gift of sight to those most in need.
At Harrow, we foster our individual and collective entrepreneurial and creative spirits. We focus on pursuing opportunities for drug candidates in underserved markets. We are data-driven and use our access to real-world clinical experience to lower the investment risks of our work. We concentrate on the commercial appeal of high-value assets, and our objective is to seek to make paradigm-shifting medicines available to patients as soon as possible. Our approach to finding high-value opportunities and balancing risk with real-world experience can deliver exceptional value for all our stakeholders.
Harrow’s ophthalmic pharmaceutical portfolio is one of the most comprehensive in the industry, including:
Job Summary
Reporting to the Director of Market Access Trade and Distribution, The Associate Director will be responsible for all aspects of operational management of the patient support/hub/digital pharmacy programs for Harrow’s Anterior Segment therapies. This essential role is responsible for managing the interface and operations of the patient services Hub and all patient access and support services, including monitoring all hub objectives/KPIs associated with an effortless patient journey. This individual will work with the Director of Market Access Strategy to achieve a tactical alignment with business rules execution and patient support strategies used by the vendor hub/digital pharmacies. Key areas of day-to-day management will be fee structure and overall performance of the hub/digital pharmacy staff.
Core Responsibilities
Manage Digital Pharmacy HUB vendors and partners for external patient support and functions.
Manage hub data and review weekly. Identify trends and gaps/opportunities.
Monitor and manage the day-to-day relationship, operations, and performance of highly customer-focused HUB/Patient access call center (including call-center support, copay card, patient assistance program, ongoing support, etc.).
Leads operational excellence across all affiliated patient support vendors and ensures business success
Designs and leads continual improvement and qualitative initiatives to improve patient outcomes
Leads planning/execution of strategic and operational plans and KPI monitoring
Monitors/manages processes that ensure rules and support programs meet key regulatory and legal complaint requirements.
Develops and implements performance management processes to ensure comprehensive inspection and continual improvement of activities
Utilizes project management skills, methodologies, and tools to align requirements, timelines, deliverables, and success measures
Source new, innovative vendors as needed that could transform or streamline patient access processes & experiences through innovation and operational efficiencies.
Identify variance between actual and budgeted financial results at the end of each reporting period (month) and communicate/escalate discrepancies accordingly.
Qualifications & Requirements
Position Type
Travel
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