Job Description

We are looking for a highly skilled AWS Connect and Avaya Engineer with 7+ years of experience in designing, implementing, and managing cloud-based contact center solutions. The ideal candidate will possess deep expertise in AWS Connect and Avaya systems , along with a strong background in integration, optimization, and troubleshooting of enterprise communication platforms.

Key Responsibilities:

Design & Implementation:

• Architect and deploy Amazon Connect solutions tailored to business needs, ensuring scalability, reliability, and security .
• Configure, maintain, and integrate Avaya communication platforms (e.g., Avaya Aura, Avaya OneCloud ) with AWS Connect.
• Develop call flows, IVRs, and routing strategies using Amazon Connect’s contact flows and Avaya tools.
• Build custom APIs and connectors to enable seamless communication between Avaya systems and AWS services.
• Perform system updates, patching, and maintenance for both Avaya and AWS Connect environments.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology , or a related field.
• 7+ years of experience in contact center solutions implementation and management .
• Expertise in Amazon Connect and AWS services (e.g., Lambda, S3, DynamoDB, IAM, CloudWatch ).
• Strong knowledge of Avaya systems (Avaya Aura, Avaya OneCloud, or equivalent).
• Experience integrating CRM platforms (e.g., Salesforce, ServiceNow, Zendesk ) with AWS Connect or Avaya systems.
• Deep understanding of telephony protocols such as SIP, VoIP, and WebRTC .

Key Skills:

• Strong problem-solving and troubleshooting abilities.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Strong project management skills and attention to detail.

If you're passionate about optimizing cloud-based contact center solutions and thrive in a technical, fast-paced environment, we'd love to hear from you!

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