Job Description

As the first point of contact for guests entering the restaurant, the Cashier plays a critical role in delivering the Timber experience! The Cashier is responsible for making sure every Timber guest feels welcomed, comfortable, and well taken care of. This is accomplished by warmly greeting all guests, explaining how things work to first-timers, welcoming back repeat guests, and taking orders and payment with accuracy and efficiency.

Requirements

• Enjoys hospitality and serving others.
• High energy and stamina. Able to work in a fast-paced environment and within a small working space.
• Excellent interpersonal skills.
• Able to perform basic mathematical calculations.
• Able to use technology to enter guest orders and process payment.
• Able to work calmly and effectively under pressure.
• Able to lift and carry up to 30 pounds.
• Able to stand and walk for up to 10 hours per day.
• Able to work flexible shifts and schedules, inclusive of weekends, and some holidays.
• Able to perform essential functions to company standards with reasonable accommodation.

The Details

• Arrives for shift on time and in proper work attire.
• Completes Opening Procedures to ensure FOH is properly stocked, organized, and clean for service.
• Greets guests in a timely and friendly manner, and provides menus.
• Identifies new guests, and explains how seating and ordering works in a clear and helpful manner.
• Takes steps to build rapport with repeat guests, such as calling guest by name, remembering his/her usual order, etc.
• Answers guest questions in a caring, helpful manner.
• Makes recommendations (when appropriate) to assist the guest.
• Takes guests’ orders with accuracy and enters orders into the system.
• Processes both cash and credit card payments.
• Always thanks the guest.
• Answers phone when able.
• Takes and rings to go orders.
• Keeps counter organized and menus stocked throughout the shift.
• Actively communicates with team members throughout the shift to ensure a seamless guest experience.
• Actively assists team members when required.
• Follows Timber protocol for handling service breakdowns/guest complaints.
• Rings alcohol responsibly, adhering to legal requirements and Timber standards.
• Adheres to Timber food safety & sanitation standards throughout the shift.
• Completes Closing Procedures to ensure FOH is properly shut down at end of service.
• Completes side work duties as assigned.
• May complete deep cleaning tasks, per schedule.
• May complete other duties as assigned.

The Timber Way

• Service-Minded

  Has an inherent desire to take care of the guest. Sees the guest as the priority. Personally enjoys creating an extraordinary experience for the guest.
  

• Professional

  Manages oneself in a mature manner and in accordance with professional standards for words, actions, appearance, and behavior.
  

• Team Player

  Actively communicates, cooperates, and collaborates with others in pursuit of a shared goal.
  

• Verbal Communication

  Speaks clearly, professionally, and respectfully. Can adjust style when necessary to suit diverse situations. When conversing with others, demonstrates active listening.

• Interpersonal Skills

  Is personable and engaging. Treats others with courtesy, sensitivity, and respect. Can easily generate conversations and make positive connections with others.
  

• Attention to Detail

  Exercises care and thoroughness when completing a task. Attends to all the details, no matter how small, to ensure 100% accuracy.
  

• Multi-Tasking

  Successfully manages multiple activities at once by shifting attention from one task to another without compromising quality.
  

• Composure & Stress Management

  Remains calm, poised, and professional in the face of delays, challenges, stressors, and high pressure situations.

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