Job Description

Primary City/State:

Scottsdale, Arizona

Department Name:

Admin-Psych

Work Shift:

Day

Job Category:

Clinical Care

At Banner Health, we set leaders up to succeed. We ensure executives have the staff and facilities their vision requires. Join a nationally recognized health care leader that values excellence and begin making a difference in people’s lives.

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package.

For more than four decades, Banner Behavioral Health has provided nationally recognized, comprehensive behavioral health care for patients of all ages faced with the challenges of psychiatric, behavioral health, or chemical dependency problems. Six locations in and around Phoenix (including Chandler, Gilbert, Glendale, Phoenix, Scottsdale and Sun City West) make it easy for our patients to find help, and easy for you to have the neighborhood and lifestyle you want. Banner Behavioral Health is dedicated to providing safe, confidential and compassionate treatment.

POSITION SUMMARY

This position has overall responsibility for providing leadership, direction, and administration of medical management, as well as the integration, coordination, and improvement of clinical care and patient safety for designated healthcare operations. This position is an essential leadership role responsible for guiding the development and implementation of medical policies, practices, and clinical programs system wide. This position, along with its team members, is responsible for driving, supporting, and modeling a service-oriented culture focused on employee engagement, quality, patient safety, service excellence, fiscal responsibility, and the overall patient experience. Serves as a member of the executive leadership team for designated healthcare operations, building and supporting effective collegial relationships with applicable internal and external constituents and stakeholders, and ensuring optimal operating effectiveness and strategic positioning.

CORE FUNCTIONS

1. Promotes concepts and practice of quality improvement. Establishes and maintains effective working relationships with physician and provider stakeholders. Participates in review of qualifications, credentials, performance, and professional competence and character of physician and provider stakeholders. May participate in medical staff professional review processes. Works within the appropriate leadership model to establish, monitor, and improve aggregate clinical outcomes. Actively participates in or leads care management activities to improve patient safety, provide patient-centered, appropriate and timely care, reduce inappropriate variation, implement evidence-based standards, enhance efficiency and throughput, and evaluate innovative clinical methods and opportunities. Works with other leaders to assess and improve the professional practice of independent, contracted, and employed medical providers.

2. Provides leadership, supervision, guidance, and development for staff, articulating and demonstrating an expectation for continuous quality improvement, as well as continually supporting and exhibiting company values and service standards. Identifies and provides growth opportunities for staff. Provides clinical oversight for quality issues and programs by participating in the clinical oversight body. This body reviews and approves quality improvement projects, provides clinical guidance where needed and grants authority to the Clinical Management Team and the Quality Council. Participates in coordination of patient and family disclosure of untoward events. Participates in patient grievance process as needed.

3. Strategizes and drives process improvements focused on innovative care delivery and/or operational models designed to improve clinical services, outcomes, patient throughput, and patient safety. Promotes a patient-centered, healing environment. Promotes the use and implementation of technology in the workplace in order to streamline operations, facilitate communications, and optimize work processes.

4. Ensures and fosters a high level of collaboration within a highly matrixed team environment in order to coordinate activities, review work, exchange information, and resolve problems. Champions, models, and promotes service excellence philosophies and behaviors at the facility, regional, and system levels to enhance the overall patient experience.

5. Functions as an integral member of the designated healthcare operations and system leadership teams, serving in an advisory capacity to applicable staff. In collaboration with leadership team members, directs and provides oversight regarding the strategic development, implementation, and maintenance of strong, comprehensive clinical and/or operational services and programs that meet system-wide organizational growth initiatives and the needs of patient populations in the community. Fosters the development and implementation of workforce initiatives effectively. Leads and influences change at the local, regional, and system levels.

6. Along with other members of the leadership team, promotes financial stewardship and clinical excellence for the designated healthcare operations in both operational and capital acquisition processes, as needed. Allocates financial, information, and human capital for improvement activities, ensuring the efficient delivery of cost-effective services to patients, physicians, and hospital departments. Establishes performance measures, assesses, and evaluates operations, and works with department management to assure efficient and effective delivery of services.

7. This position has overall responsibility for the quality and appropriateness of care provided in assigned facility and/or campus. Serves as liaison among facilities, medical staff, medical leadership, external organizations, and contracted payor organizations. Responsible for coordinating services with other administrators, internal legal counsel, executives, and other staff. This position has constant contact with staff members and associates, frequent contact with medical staff leaders and medical staff as well as Banner Health leaders. Customers include both internal and external such as leadership, staff, medical staff, regulatory agencies, and the community.

8. This position is responsible for Banner Medical group leadership as a co-physician lead of BMG psychiatry. For Banner medical group leadership, the position will report to the BMG physician executive for medical specialties. Collaborates with site providers, site leads, and management to identify opportunities for practice improvement in clinical quality, patient’s satisfaction, provider satisfaction, and other BMG specific initiatives. Attends regular system, regional, and local staff meetings (all Provider Meetings, Medical Community Meetings, staff meetings, Implementation Workgroup). These leaders must also participate in Clinical Consensus Group ( CCG ) related meetings (primary group or design team). The leader will ensure provider and staff education is delivered regarding clinical programs and policies and ensures adherence to those policies. The leader is responsible for performance on practice scorecards for all relevant initiatives. Evaluates facility personnel needs and participate in recruitment of providers. Conducts annual performance evaluations of providers and encourages professional development opportunities.

9. Specific goals for Banner Medical Group also include realigning leadership size and structure to match needs and goals of the Behavioral Health Service line, fostering growth of care provided to enable the current leaders to fill needed roles

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