Job Description

Key Responsibilities:

• Supervise, mentor, and develop customer service representatives; manage scheduling and training.
• Handle escalated customer inquiries and complaints; maintain strong customer relationships.
• Work closely with Sales, Production, and Logistics to streamline customer service processes and ensure accurate and timely order fulfillment.
• Maintain accurate records; prepare and present performance reports.
• Investigate and resolve customer issues; develop preventive solutions.
• Gather feedback; work with marketing on satisfaction surveys; drive improvement initiatives.

Qualifications:

• Associates degree preferred.
• 3+ years in customer service, with supervisory experience.
• Manufacturing industry experience required.
• Strong leadership, communication, and problem-solving skills.
• Proficient in customer service software and Microsoft Office.

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