Janes delivers the world’s most complete collection of open-source defence and security intelligence. With a global team of expert analysts, Janes has been a trusted source of data and analysis for militaries, governments, and defence manufacturers for over 125 years.
Accessible via high- and low-side environments, Janes OSINT data asset links equipment, military capabilities and orders of battle, events, countries, companies, and markets. Using Janes our customers gain access to unrivalled, actionable open-source intelligence for decision advantage.
How you will contribute at Janes:
• You will be responsible for training the end user community on the content and data from Janes they have available
• Developing and maintaining an engaged user community by understanding workflows and requirements, handling requests, comments or concerns
• You will work with the Sales team to identify and seek to capture any new business opportunities
• You will undertake end user community surveys and socialise feedback within Janes, following up on actions where required to ensue training meets and enhances their expectations of Janes
• You will support the testing of new products and development of existing products
• Lead the development and implementation of user community engagement strategies, including case studies and scenario modelling for sharing best practice
• You will work with Marketing to develop user promotions and support client engagement initiatives
• Considerable experience in a data service provider and/or within the
Aerospace and Defence and military sectors
• Proven track record in an independent working environment
• Excellent communication and presentation skills both virtually and in person
• Proven administrative skills including working remotely and coordination
with multiple teams for problem solving
• Former military employee (preferable)
• IT experience/competency working with online toolsets
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