Job Description
Position Title: Customer Support Professional Location: Remote/Global
Job Type: Full-Time
Reports To: Elevation Manager
About Us At
KNAK AI Solutions , we’re redefining customer experience by blending cutting-edge technology with human empathy. Our mission is to elevate every interaction into a meaningful and impactful experience for our clients and their customers. Through Elevation Engineering, we transform customer service from a cost center into a strategic powerhouse by integrating Automation Intelligence with personalized human engagement.
We’re looking for visionaries, innovators, and problem-solvers to join our dynamic and growing team. If you're passionate about transforming customer experiences through technology and strategy, your search ends here.
Position Overview The
Customer Support Professional is a customer-first, solutions-driven role designed for individuals who thrive on problem-solving, delivering exceptional support, and driving innovation. You’ll serve as a key player in customer engagement, issue resolution, and process improvement, ensuring that every interaction is handled with professionalism, empathy, and efficiency.
This role involves managing and resolving Level 1 support tickets while collaborating with cross-functional teams to optimize workflows, enhance automation, and improve overall customer satisfaction. You’ll also contribute to customer journey mapping, hyper-personalization, and systemic improvements that enhance long-term engagement.
Key Responsibilities Customer Engagement - Respond promptly and professionally to customer inquiries via email, chat, phone, and social media.
- Deliver tailored solutions, ensuring clarity, empathy, and a positive customer experience.
- Troubleshoot technical issues and escalate complex cases to the appropriate teams while ensuring follow-through.
Problem-Solving and Process Improvement - Identify patterns in customer feedback and propose systemic improvements to enhance efficiency and reduce recurring issues.
- Leverage automation tools (AI chatbots, CRM automations, ticket routing) to streamline workflows and optimize response times.
- Participate in brainstorming sessions to refine processes and improve customer interactions.
Knowledge Base & Self-Service Enhancement - Develop and contribute to internal and external knowledge bases, FAQs, and documentation to empower customers with self-service options.
- Collaborate with product and engineering teams to relay customer insights that drive enhancements.
Quality Assurance and Insights - Adhere to company standards for quality, efficiency, and customer satisfaction.
- Contribute to regular quality audits by identifying strengths and areas for improvement in team interactions.
- Document and share customer insights to support the development of new strategies and solutions.
Professional Development - Participate in training programs to stay up-to-date with the latest tools, customer engagement strategies, and AI-driven innovations.
- Take ownership of personal growth by setting and achieving performance goals.
- Engage in mentorship and career development opportunities, with potential advancement into roles like Elevation Architect or CX Strategist.
Qualifications Required: - 1-3 years of experience in customer service, customer support, or a related field.
- Exceptional communication skills (written and verbal) with a customer-centric approach.
- Strong problem-solving abilities and attention to detail.
- Experience with CRM platforms (Zendesk, Gorgias, HubSpot, Kustomer, etc.).
- Ability to work independently and collaboratively in a remote environment.
Preferred - Experience in SaaS, e-commerce, or technology-based customer support.
- Familiarity with workflow automation tools (Zapier, CRM automations, RPA platforms).
- Basic knowledge of analytics tools for tracking customer insights.
- Multilingual abilities are a plus.
Key Attributes - Empathetic Communicator – You connect with customers on a human level, making them feel heard and valued.
- Proactive Problem-Solver – You anticipate customer needs and address issues before they escalate.
- Detail-Oriented Performer – You manage tasks efficiently without compromising quality.
- Tech-Savvy Innovator – You embrace automation and data-driven solutions to improve customer experience.
- Team Player – You thrive in collaborative environments and contribute to shared success.
Why Join Us?- Be part of a mission-driven team shaping the future of customer experience.
- Opportunities for professional growth and career advancement.
- Innovative and collaborative work culture that values your contributions.
- Flexible remote work options with a global team.
- Competitive salary with performance-based bonuse
To Apply Submit your resume and a brief cover letter highlighting your experience and why you’re excited to join KNAK AI Solutions. Let’s elevate together!
Job Tags
Full time, Remote job, Flexible hours,