Job Description

Opportunity: Director of Housekeeping Effectively lead and control housekeeping operations and staff, ensuring hotel rooms and public spaces are clean and well maintained in accordance with brand and/or HHM operations and financial standards. Create a work environment whereby housekeeping staff feels genuinely valued and appreciated for their efforts which are critical to creating an overall positive experience for the guests. Responsibilities: Essential Job Functions • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. • Maintain an effective inspection program for hotel rooms, public, and other assigned areas. • Oversee or prepare schedules consistent with hotel occupancy and updated forecasts and/or notify third-party vendors of weekly staff needs. • Observe and monitor staff performance to meet established productivity and cleanliness standards. • Monitor inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.  • Monitor and creatively communicate guest service scores to drive improvement and higher guest satisfaction. • Conduct daily pre-shift meetings to effectively communicate with and celebrate with the housekeeping staff. • Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, and guest room safety). • Maintain positive working relationships with vendors and third-party contract labor. • Maintain departmental expenses in line with budget and forecasts. • Ensure compliance with brand standards, if applicable. • Follow sustainability guidelines and practices related to HHM’s EarthView program. • Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed. • Perform other duties as requested by management. Qualifications: Position Requirements • High School diploma or equivalent preferred. About Company: HHM Hotels is a distinguished and award-winning hotel management and investment company with a portfolio of independent Luxury and Lifestyle, Resorts, Premium Branded and Branded Select hotels spanning the United States and Canada. Our presence in major hospitality markets across the nation positions us as a premier manager of Marriott, Hilton, Hyatt, IHG, and Choice Hotels.  We take pride in operating independent luxury and lifestyle hotels. Known for our adeptness, accountability, and entrepreneurial spirit, HHM Hotels delivers exceptional market-leading outcomes for a wide array of owners, including private equity firms, publicly traded companies, and family office investors.

Job Tags

Contract work, Shift work,

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