Guest Services - Front Desk Agent - Holiday Inn Express, MIddletown, RI Job at Lafrance Hospitality, Middletown, RI

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  • Lafrance Hospitality
  • Middletown, RI

Job Description

Join our fantastic team at the Holiday Inn Express, Middletown, RI as a Front Desk Agent!

We are looking for an enthusiastic and customer-oriented individual to provide outstanding service to our guests. This position is essential in ensuring a positive first impression for our guests. You will be responsible for checking guests in and out, managing reservations, and addressing any guest inquiries or concerns with a warm and professional demeanor.

We need a team member with the flexibility to work 3PM -11PM shifts and also a few shifts overnight 11PM- 7AM.

Pay: $17 - $18 Per Hour

Shift : Part- Time

Schedule: PM shifts- 3-11PM & Overnights 11PM- 7AM

Responsibilities:

  • Welcome guests and assist with check-in and check-out processes.
  • Ensure all guest information is accurately recorded in the system.
  • Answer phone calls and respond to inquiries in a courteous manner.
  • Handle guest complaints professionally and efficiently.
  • Maintain knowledge of hotel amenities, services, and local attractions.
  • Assist with the management of reservations and room assignments.
  • Collaborate with other departments to meet guest needs.

Join the Holiday Inn Express team and enjoy a rewarding work environment that values teamwork and dedication!

Requirements

  • Customer service experience
  • Ability to work flexible hours, including nights and weekends
  • Strong communication skills
  • Attention to detail

Benefits

  • 401K Matching
  • Brand Hotel Room Discounts
  • Company Wide Hotel Room Discount Program
  • Referral Bonus Incentive
  • Retention Bonus Incentive
  • Annual Review Program
  • Extensive Room for Growth
  • Paid Training

Job Tags

Hourly pay, Holiday work, Part time, Local area, Flexible hours, Shift work, Night shift,

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