Job Description

Requisition No: 840736 

Agency: Department of Health

Working Title: HEALTH SUPPORT TECHNICIAN - 64067398

 Pay Plan: Career Service

Position Number: 64067398 

Salary: $33,759.96-$37,135.96 

Posting Closing Date: 11/21/2024 

Total Compensation Estimator 

***Open Competitive Job Opportunity***

Your Specific Duties and Responsibilities:

Come Join DOH-Team Duval! If you are looking to establish an exciting and successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida.

This is entry-level work performing routine, healthcare support tasks under direct supervision. The job requires skill and basic job knowledge to perform work within established practices and procedures. Work planning is limited with activities approved by supervisor. The Health Support Technician is responsible for determining eligibility, obtaining health data and issuing electronic benefits to clients in the Special Supplemental Nutrition Program for Women, Infants and Children (WIC). He/she provides services in the WIC Program in accordance with the policies of the state WIC Program and regulations as stated in DHM 150-24. Work is performed under the direct supervision of the Nutritionist in the assigned area.

The following Public Health Domains are applicable to this position:

Public Health Competency Domain 1: Analytical/Assessment skills

Public Health Competency Domain 2: Policy development/Program planning skills

Public Health Competency Domain 3: Communication skills

Public Health Competency Domain 4: Cultural Competency skills

Public Health Competency Domain 5: Community Dimensions of Practice skills

Public Health Competency Domain 6: Public Health Sciences skills

Public Health Competency Domain 8: Leadership and Systems Thinking skills

The following services are provided on a rotating basis as assigned:

Interview clients to gather demographic information, determine income eligibility and enter information into the FL-WISE system. Provide and review with clients required program handout materials. Responsible for obtaining WIC client’s height, weight and hemoglobin for certification and recertification as needed. Comply with bio-hazardous waste policy. Keep current with any laboratory policy changes and communicates information with supervisor for clarity. Update FL [1] Wise records to reflect the proper documentation and collection of income, residency, proof of identity and other certification data. Assess the immunization status of WIC program infants and children. Document findings in FLWiSE and refer as appropriate. Provide nutrition education in a group setting to clients to promote good eating habits, physical development, and good health. Nutrition education is documented in FL-WISE in accordance with department policy.

Triage clients to determine the client service needs. Triages include but not limited to: greet clients, introduce her/himself, verify appointment type, browse clients for services required and route the client for the correct service needed. Provide and instruct clients to complete Voter’s Registration forms.

Issue electronic benefits according to WIC regulations. Inform clients of their need for re-certification procedures when required according to the program guidelines. Schedule client appointments. Maintain accurate inventories of EBT cards when assigned. Respond to vendor manager comments as noted in the “notes” section of FLWiSE and complete required forms. Report all participant and vendor complaints concerning program abuse as assigned and conduct follow-up activities.

Provide every pregnant and postpartum woman with breastfeeding information as appropriate. Call prenatal clients to reschedule missed certification appointments. Provide clients who need medical and/or social services with information about the appropriate agencies. Inventory and order supplies from the designated employee at the NCDP administration office. Conduct outreach visits to other appropriate agencies, offices, and organizations to describe the benefits of the WIC Program, eligibility requirements and service locations.

Attend mandatory and scheduled trainings. Accurate and timely submission of Employee Activity Record (EARs), time records, travel logs, monthly report of activities, referrals, and other reports are submitted to the NCDP Administrative Office. Answer telephones. Manages records as appropriate. Performs travel in relation to above duties and for professional development. Participate in the FDOH in Duval County – Nutrition and Chronic Disease Prevention Disaster Plan as required.

Performs all other duties assigned

Required Knowledge, Skills, and Abilities:

• Knowledge, skills, and abilities, including utilization of equipment, required for the position:
• Actively looks for ways to help people.
• Ability to Be aware of others' reactions and understanding why they react the way they do.
• Ability to listen to what other people are saying and asking questions as appropriate.
• Ability to talk to others to effectively convey information.
• Effectively communicate with others in writing as indicated by the needs of the audience.
• Ability to interview clients and obtain medical history.
• Ability to enters, transcribe, record, store, or maintain information.
• Ability to manage one's own time and the time of others.
• Ability to weigh the relative costs and benefits of a potential action.
• Ability to identify the nature of problems
• Ability to adjust actions in relation to others' actions
• Ability to motivate, develop and direct people as they work, identifying the best people for the job.
• Ability to determine the kind of tools and equipment needed to do a job.
• Knowledge of principles and processes for providing customer and personal services including needs assessment
• techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
• Knowledge of basic medical terminology/techniques.

Qualifications:

Minimum:

• A valid unrestricted Florida Driver’s license and reliable transportation are required
• A high school diploma or GED?
• At least 1 year of experience interacting with clients and/or customer service

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the  Healthiest  State in the Nation.

Values:

I  nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health in Duval County 

(Location Varies)

Jacksonville, Florida

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions  (For more information, please click )
• Flexible Spending Accounts
• Tuition waivers
• And more!

For a more complete list of benefits, including monthly costs, visit  .

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:  

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement. 

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