Job Description

Job Description and Duties

Under the direction of the Information Technology Supervisor II, the Information Technology Specialist I is responsible for providing advanced technical support as a Field Division Administrator (DAdmin) for the Department's local and wide area network (LAN/WAN) environment with knowledge of Microsoft operating systems, Microsoft 365 (M365), and LAN hardware topologies, ensuring efficient and effective operation of computer-related systems and equipment. The Information Technology Specialist I will specialize in body worn camera (BWC) and Wireless Mobile Video and Audio Recording System (WMVARS) support for the California Highway Patrol, including but not limited to product inspections, system tests, site inspections, training, deployment, implementation, troubleshooting, maintenance, and advanced administrative support at the division/statewide level. The Information Technology Specialist I will function as a liaison between the field Division and Information Management Division, as well as remote commands/units. In addition, the Information Technology Specialist I will manage division-level LAN/WAN administration, troubleshooting, technical support, and problem resolution based on severity, sharing various group responsibilities according to the Department's needs for the Customer Services Group (CSG). 

You will find additional information about the job in the .

Working Conditions

Monday through Friday, 0800-1700 hours. Some travel and work on the weekends may be required.

This is an office centric position and is not approved for telework.

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Possession of Minimum Qualifications will be verified prior to appointment. To satisfy the minimum qualification requirement with education, you must include your unofficial transcript(s)/diploma for initial review. Original diploma or official, sealed transcripts will be required prior to the start date. Applicants with foreign transcript(s)/degree(s) must provide a third-party transcript/degree credential evaluation that indicates the number of units to which the foreign coursework is equivalent.

The Statement of Qualifications (SOQ) serves as documentation of each applicant’s ability to present information clearly and concisely in writing.  Each question must be numbered and addressed in the same order as the questions below.  The SOQ must be typed, no more than two pages in length, and 12-point Arial font.  

1.Describe your background in detail and how it qualifies you for this position. Please include formal education, technical training(s), and professional experiences.
2.Describe your experience, in detail, working in the following areas: Windows server management, IT networking, MECM client management, Windows devices, and Microsoft Windows AD management.
3. Describe your experience working with wireless mobile video and audio recording systems.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Well developed verbal and written communication skills, provide outstanding customer service, and possess good analytical skills. Ability to be dependable, accurate, and team oriented. May have a current working knowledge of Microsoft Endpoint Configuration Manager (MECM), Active Directory (AD), and wireless mobile video and recording systems.  

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Additional Application Submission Requirements

Interested individuals shall submit a Criminal Record Supplemental Questionnaire and a Statement of Qualifications with their STD. 678 Employment Application.  Hard copy applications must also include the classification title, job control number (JC-448212) and/or position number 388-043-1402-XXX on the application.

It is required to submit work/employment experience, dates, hours worked, supervisor names and supervisor phone numbers on the application in descending order, starting with your current job. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed state application may not be considered.

Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts.  Confidential information that should be excluded or removed from these documents includes, but is not limited to, the Equal Employment Opportunity page, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age.  The job application packet checklist is not required to apply for this position.  Failure to follow these instructions may result in your application not being considered for this position.

Although the intent is to fill this vacancy as soon as possible, the exact duration of the selection process can vary and is unknown at this time.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Criminal Record Supplemental Questionnaire
• Statement of Qualifications -

  A Statement of Qualifications (SOQ) is REQUIRED and MUST be submitted with your application to be considered for this position.  Applications received without the SOQ will not be considered.  Résumés in lieu of the SOQ will not be considered.

  Refer to Special Requirement Section of this job posting for the SOQ questions.

Job Tags

Permanent employment, Full time, Local area, Remote job, Weekend work, Monday to Friday,

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