Job Description
Strategic Business Systems (SBS) is hiring an experienced Infoscale implementation and administration consultant. This role is hiring remote-based candidates. As a consultant, you will both architect and implement Infoscale environments. You will also have the opportunity to build and train a team that will provide technical support for Infoscale and the NetBackup suite for the backup server configurations and client support systems via a ticketing system. This would include restores, troubleshooting and assisting server and database administrators.
Position Description • Coordinates technical delivery with the partner and / or end customer
• Coordinates/oversees technical escalations
•Actively participates in “Governance” or “Team” calls or meetings and provides documentation
as needed
• Monitors adherence to Payment Card Industry (PCI) or other security compliance requirements as necessary
• Technical documentation responsibilities include:
o Monthly audits to confirm knowledge base (KB) articles are created as applicable
o Ensure Run Book and all other documentation is kept up to date for each customer
o Record meeting notes for all technical calls with customers, provide action items to
team and ensure appropriate follow up
o Automate reporting to the extent possible
• Collaborate with Technical Lead on internal team training sessions
• Provide training and / or mentoring of less experienced team members
• Build and maintain relationships with customers
• Maintain professional communications at all times
• Support team on presales engagements as required
• Other duties as assigned by SBS Management
Professional Experience - US Citizenship required
- Proven skills with 1-3 years of Infoscale and Veritas NetBackup experience in the IT Enterprise
- Experience with architecting and implementing Infoscale environments
- Enterprise Vault experience a plus
- Results-oriented self-starter with a positive outlook and a clear focus on team success
- Ability to prioritize and balance multiple tasks
- Proficient using Microsoft Outlook, Excel, Word and PowerPoint
- Excellent verbal and written communication skills
- Military service a plus
About SBS: Strategic Business Systems, Inc. (SBS) is a National Information Technology Services company headquartered in the Washington D.C. Metro area. SBS provides IT infrastructure design, integration, and operation services. Our expertise encompasses the full spectrum of infrastructure technologies, including the latest network, server, data storage, disaster recovery, security, and Internet technologies.
EEO Disclaimer SBS is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws.
Accommodations If you need an accommodation seeking employment with SBS, please email hr@sbsplanet.com . Accommodations are made on a case-by-case basis.
Job Tags
Local area, Remote work,