Job Description

This position is eligible for remote work within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location .

Position Summary:

University of Iowa Hospitals and Clinics Department of Health Care Information Systems is seeking an IT Support Consultant. Under the general direction of the team lead, the Identity Management Analyst is a member of the Identity Management and Access Team providing identity and access management services to the University of Iowa Health Care. The position involves analyzing business requirements and designing solutions for system access; responsible for the operational aspects of access management ensuring we maintain safe and secure systems; and participate in high level design sessions and collaborate with cross-functional teams to continuously refine existing processes.

Position Responsibilities:

• Follow all aspects of IdAM processes to ensure correctness of setup and appropriateness of authorizations.
• Monitor and work the tickets in the support queue. Ensure timely completion and documentation of all work orders.
• Provide and coordinate second-tier support by telephone and electronically to the University of Iowa Health Care.
• Perform other duties in support of the mission and objectives of Health Care Information Systems within the University of Iowa Health Care.
• Provide primary operational support for Active Directory and a wide range of diverse clinical information environments by following established procedures.
• Work closely with the various groups within Health Care Information Systems (HCIS) for escalation of technical issues for troubleshooting and problem resolution.
• Facilitate communication and collaboration across functional groups within Health Care Information Systems and UI Health Care.
• Assist with training students and end users on basic workflows as needed.
• Help document and maintain knowledge on account management processes policies, including practices for additions, modifications, and deletions of accounts.
• Assist with the implementation of approved projects and services within a functional area.
• Participate in rotating on-call responsibilities.

Health Care Information Systems (HCIS) provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research.

HCIS services University of Iowa Health Care by providing comprehensive, high-level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff.

Pay Grade:

Salary: $49,511 to commensurate - 4A

University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at

Percent of Time: 100%

Location: 3281 Ridgeway Drive, Coralville, Iowa

Staff Type: Professional & Scientific

Type of Position: Regular

Education Required

Bachelor's degree or an equivalent combination of education and experience.

Experience Requirements

• 1-3 years of experience working with complex, integrated IT systems and applications.
• Ability to multi-task and quickly adapt to new and changing situations.
• Accuracy and attention to detail with strong organization skills.
• Experience documenting procedures and instructions.
• Experience working with technical and non-technical staff and end users.
• Excellent written and verbal communication skills.
• Experience working collaboratively in a team-based environment.

Desired Qualifications

• Experience extracting, analyzing, and manipulating large amounts of data to perform mass updates and / or analysis. (i.e. familiarity with SQL, Excel, Access, or the like)
• Experience working in a healthcare or health industry environment.
• Familiarity with healthcare job classifications and/or roles.
• Experience working with confidentiality requirements as set by HIPAA, FERPA, federal, state, and local regulations.
• Knowledge and/or experience with any of the following: identity management account and entitlement lifecycle; federated identity management; privilege accumulation; role-based access control (RBAC); authentication, authorization, and accounting (AAA).

In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

This position is not eligible for University sponsorship for employment authorization.

For additional questions contact Ann Lampe ann-lampe@uoiwa.edu .

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.

About University of Iowa

With over 31,000 students, the University of Iowa is one of the nation's top public research universities, a member of the Big Ten conference and the Association of American Universities. The University of Iowa is composed of eleven colleges and is known around the world for its balanced commitment to the arts, sciences, and humanities. It is home to one of the nation's largest academic medical centers and the pioneering Iowa Writers' Workshop. The University of Iowa promotes work/life integration and is located in the casual yet cosmopolitan environment of Iowa City, widely recognized as one of the country's most livable communities.

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