Job Description

New York and New Jersey Eye Institute is looking for a full-time front desk receptionist to work in our 3 offices in NY and NJ in Orangeburg, Middletown, DIFFERENT LOCATIONS MEANS TRAVEL.

• Cool demeanor.
• Attention to detail.
• Team player.
• Can work quickly and efficiently in a fast-paced environment.
• We are looking for someone who is dependable.
• Having your own car is a must.

Job Details:

Salary is commensurate with experience. 

• Experience 20.00 to 21.00
• Little to know experience 18-19
• Office hours are generally 9-5 or 10-6 M-F.

POSITION:
Secretary / Receptionist.

DEPARTMENT:
Front Office.

REPORTS TO:
Office Administrators.

Job Summary:
This individual is responsible for appointments, financial data, supplies, postage meter, petty cash, day-end close-out, minutes of staff meetings, filing, telephone, recall system, and the reception room.

Education and Experience:

• High school diploma.
• Basic typing, English, and mathematical skills.
• Medical and/or computer experience.

Essential Skills and Abilities:

• Excellent math skills.
• Familiarity with spreadsheet and word processing programs.
• A strong organization with attention to detail.
• Pleasant personality and disposition.
• Honesty and integrity.
• Accuracy.

Responsibilities:
Telephones:

• Answers inbound telephone calls and routes to the appropriate station:
  • Transfers call regarding appointments to the medical secretary and/or receptionist.
  • Transfers call requesting medical advice, prescription refills, or surgery information to the ophthalmic assistant.
  • Triages calls seeking financial information to the business manager.
  • Transfers call from physicians to the doctor being requested or the doctor who is presently on call.
  • Places all other calls for doctors in the message window.

Patient Discharge:

• Intercepts patients upon discharge from treatment areas.
• Escorts patient to appropriate area if additional tests have been ordered; checks with insurance clerk regarding coverage and prior authorization for tests.
• Reads the route slip to be sure all necessary information has been recorded; obtains any additional information needed before patient departs.
• Totals daily charges; adds to any balance; requests payment; gives a receipt.
• Reappoints or recalls patients.
• Posts charges and payments to the computer.

Day-End Closeout: 

• Collects tapes from all posting terminals.
• Totals and balances all tapes on closeout report.
• Runs tape total of all checks and cash received.
• Balances against totals generated by the business manager.
• Prepares deposit.

Reception Room:

• Collects magazines for current dates.
• Rotates magazines from drop areas back to the reception room.
• Picks up anything left behind by patients (empty cups, crushed tissues, etc.).
• Straightens and replaces chairs to original positions.

Other:

• Assists receptionist as time and demand require.
• Checks stock and completes purchase orders when necessary.
• Balances petty cash account.
• Orders postage for the meter.
• Takes minutes at all staff meetings.
• Files paper and charts as needed.
• Recalls patients.
• Checks route slips for numbers missing from the sequence before filing away.

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