Job Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

The Nurse Navigator Emergency Services  reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

• A skilled professional nurse with competence in a specialized area of nursing. Works cooperatively and communicates effectively within a multidisciplinary framework to actively promote holistic care for patients and their designees. Demonstrates self-direction and initiative in the role of nurse clinician, educator and consultant. Provides direct patient care and/or consultation using in-depth clinical knowledge and skills in area of expertise. AA/EOE
• Promotes customer service and communication between the healthcare team and patient and/or designee.

Responsibilities:

• Effectively collaborates with the patient, their designees, and members of the healthcare team, while maintaining ANA standards of professional nursing practice.
• Supports patient discharge through instructions and/or assistance with post emergency department care
• Communicate and collaborate with emergency and other ancillary departments around care coordination
• Serves as a resource for patients and their designees while coordinating additional resources as requested by the care team
• Coordinates patient referrals to insurance companies and doctors’ offices as requested by Emergency Department leadership
• Guides patient through post discharge follow ups as specified via outpatient pathway steps
• Serves as an Emergency Department resource to facilitate communication
• Provides teaching to patient and/or designee
• Follows up on patients with specialized needs
• Monitors quality of care, physician and patient satisfaction through follow up
• Monitors database reports and identifies trends or opportunities for quality improvement
• Complies with all existing policies and protocols related to patient care
• Provides pathway coverage across the NM system as needed
• Provides education surrounding the outpatient pathways to care teams through case follow-up and other formal educational materials as appropriate.
• Performs routine programmatic maintenance and control, routine reporting out to ED leadership.
• Collaborates with other stakeholder departments in maintaining and growing the outpatient pathway program.
• Other duties and responsibilities as assigned

Qualifications

Required:

• Licensed as a professional nurse in the state of Illinois
• Baccalaureate degree from an accredited Nursing program
• Two years of clinical experience as a Registered Nurse
• Current related experience within the past five years
• Current American Heart Association Certification: Basic Life Support / Healthcare Provider
• Ability to communicate effectively in English, both verbally and in writing
• Excellent customer service skills
• Expert at crucial conversations
• Analytical ability is required
• Interact effectively and collaborate with patients, their designees, and multidisciplinary team

Preferred:

• Proficiency in Spanish
• Prior case management or patient navigation experience in an acute or outpatient setting
• American Heart Association Certification: ACLS
• Specialty Certification in Nursing (BCEN/ENA or ANCC designated certification)
• Two years clinical experience in Emergency Services or other hospital setting
• Prior experience in program management and/or process improvement

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.

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