Job Description

POSITION PURPOSE

We are seeking an outstanding Oral Surgery Scheduler to join our team.

US Oral Surgery Management invites you to experience the Power to Achieve more by becoming an integral part of our dynamic and innovative team. We are the leader in the Oral Surgery market, partnering with elite practices to provide expertise in multiple disciplines, including Operations, Human Resources, Accounting, and Finance. To learn more about our dynamic organization please visit our website at

The Strategic Surgery Scheduler reports to the Sr. Manager of Scheduling Optimization and is responsible for managing multi-line, high-volume calls, accurately reviewing medical records and insurance, and scheduling patients for multiple surgeons. Building and nurturing relationships with referring practices will be paramount, alongside the meticulous task of verifying patient insurance coverage.

As the linchpin between our practice and our valued patients, you will be the orchestrator of seamless scheduling, meticulous medical record reviews, and fostering crucial relationships with referring practices.

We offer a comprehensive benefits package, including competitive pay, retirement plan, PTO time, paid holidays, and medical, dental, vision, disability, and life insurance.

Essential Job Functions

• Answers up to one hundred calls a day to support oral surgery practice.
• Prepares, maintains, and monitors schedules for multiple providers.
• Resolves scheduling conflicts by canceling and rescheduling appointments to ensure surgeon schedules are full.
• Produces and processes schedules and reports as administrative staff requests them.
• Exercising or conducting a variety of admin duties and responsibilities as required.
• Ensure the integrity and accuracy of all information held on the scheduling system and related intranet applications.

Qualifications and Skills

• Superior communication skills are non-negotiable, allowing you to navigate interactions with patients, colleagues, and external stakeholders with ease.
• Demonstrate a proven record of growth or improvement within your previous roles, highlighting your commitment to excellence.
• Ability to multi-task and thrive in high-pressure, demanding environments, adeptly juggling multiple tasks and priorities.
• Must have exceptional computer skills; proficiency, particularly in Microsoft Office software, is essential to hit the ground running.
• Previous scheduling experience (preferably in the medical or dental field).
• Proven record of growth or improvement within your position.
• Experienced with customer service techniques.

Education and Experience

• A high school diploma or equivalent is a prerequisite, backed by a history of excellence in administrative roles.
• Minimum of 2-3 years of previous experience in dental front office and direct customer service.

By joining US Oral Surgery Management (USOSM), you become part of a dynamic and forward-thinking organization made up of best-in-class Oral and Maxillofacial practices. Together, we have the POWER to achieve more, by creating a positive impact on the communities we serve and reinforcing our position as a top leader in the industry. We believe in the POWER of teamwork, where every member contributes to our collective success. Whether you're in clinical operations, administration, support services, etc., your role is crucial to achieving our shared mission: fueling innovation and clinical excellence, while driving worthwhile outcomes for our practices.

Our POWER Values form the foundation of our ability to deliver exceptional healthcare experiences and achieve sustainable growth.

P assion for Patient Care

O utstanding Results

W inning Attitude

E mbracing Continuous Improvement

R espect for Self and Others

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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