Job Description

1. Have good written and verbal communication skills in Russian and English;
2. Love games, like to communicate with users, understand player's psychology and habits;
3. Strong computer skills, the ability to operate multiple applications and platforms simultaneously;
4. Strong problem-solving/troubleshooting skills;
5. Proactive and creative with the drive to improve and continuously learn;
6. Availability to work off-hours is needed;
7. Pleasant personality, good teamwork, and stress tolerance;
8. Welcome fresh graduates or interns. We are seeking a Russian Server Monitoring Agent (Night Shift) for our mobile games. It is a remote position, working hours are between 19:00-04:00 (GMT +3):

1. Monitoring different game servers between 19:00-04:00 (GMT +3) by utilizing various tools;
2. Noticing supervisors as soon as possible in case of abnormal situations like server issues or a sudden drop in the number of players;
3. Filling reports that demonstrate hourly and daily server & ticket numbers;
4. Proactively obtain information through social media and other channels in case of an unexpected problem;
5. Talking with players through various channels to obtain detailed information if necessary;
6. Attending online weekly meetings.

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