Salesforce Developer Job at Marvica Technologies, New York State

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  • Marvica Technologies
  • New York State

Job Description

4 Senior Salesforce Developer (3 in Alpharetta, GA & 1 in New York - These are Mandatory onsite roles). High level JD Agent force Voice deployment experience with Contact Center Genysis background and Service Cloud & SRMEA Role: Salesforce Developer Role Summary We are seeking a Salesforce professional with strong Agentforce Voice deployment experience , deep Genesys Contact Center integration background, and hands-on expertise in Salesforce Service Cloud and SRMEA to lead AI-driven contact center transformations. This role will design, deploy, and optimize AI-powered voice and service experiences , integrating Salesforce Agentforce with Genesys to improve customer engagement, reduce agent effort, and drive operational efficiency. Key Responsibilities
  • Lead Salesforce Agentforce Voice design and deployment for contact center use cases
  • Architect and implement Salesforce Genesys CTI integrations (voice, chat, IVR, routing)
  • Configure and optimize Salesforce Service Cloud (Case Management, Omni-Channel, Knowledge, Entitlements)
  • Implement SRMEA capabilities including service request management, escalation, and resolution workflows
  • Enable AI-driven voice features : call transcription, intent detection, summarization, next-best action
  • Design intelligent agent assist and supervisor dashboards using Salesforce and analytics tools
  • Integrate downstream systems (CRM, ERP, billing, knowledge, middleware)
  • Lead solution design, data flows, security, and compliance for regulated and non-regulated environments
  • Collaborate with business, IT, and contact center stakeholders during discovery, build, UAT, and rollout
  • Support production stabilization, optimization, and continuous improvement initiatives
Required Skills & Experience Salesforce & AI
  • 8+ years of Salesforce experience with Service Cloud
  • Proven Agentforce Voice or AI-powered voice automation deployment experience
  • Strong knowledge of Omni-Channel, Einstein AI, flows, Apex, and integrations
  • Experience implementing SRMEA or enterprise service management patterns
  • Apex, LWC, Customization
Contact Center & Genesys
  • Hands-on experience with Genesys Contact Center (Cloud or On-Prem)
  • Expertise in CTI, IVR, call routing, screen pops, and call lifecycle events
  • Integration experience using Genesys APIs, webhooks, and middleware
Integration & Architecture
  • Experience with REST/SOAP APIs, middleware (MuleSoft preferred)
  • Strong understanding of data models, security, and performance optimization
  • Experience integrating voice, chat, email, and digital channels into Salesforce.

    Regards and Thanks Sravani k Technical Recruiter | Marvica Technologies LLC Email : Sravani@marvicatech.com Website : Follow us on Marvica page :

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