Job Description

Job Description:

ProMedica Flower Hospital is located in Sylvania OH, a suburb of Toledo, OH. Among being located in one of the area's most beautiful landscapes, Sylvania offers a high-quality lifestyle for its residents with Sylvania’s public school as one of the finest in the region, rated as “Excellent” by the state of Ohio. There are many outdoor activities to enjoy at our nationally recognized Pacesetter Park, along with music and entertainment found at Centennial Terrace and Downtown Sylvania, and the LPGA annual tournament. The Flower Hospital campus is a 311-bed facility that houses the Hickman Cancer Center, ER Trauma Center, and is the regional leader for inpatient adult psychiatric services.

Position Summary:

Responsible for communications, initiation of processing of medical records, patient appointments, telephone triage and other general clerical duties as required. Competent to care for patients of all ages to include pediatrics, adolescence, adults and geriatrics.

ACCOUNTABILITIES

• Greet all incoming patients, register, and check patient into the Cancer Center using EMR. Verifies patients’ demographic information, copies, and updates insurance card, and completes any registration details in the EMR needed to schedule the patient in the Cancer Center.

• Schedule or reschedule patient appointments as directed by physician orders and testing guidelines, observe for scheduling conflicts.

• Promptly assist physician in obtaining patient information. Effectively communicates physician special needs.

• Answers incoming department calls in a professional timely manner, directs calls appropriately, takes complete and accurate phone messages for incomplete incoming calls and documents and routes phone messages in the EMR to appropriate persons when required.

• Process requests for medical records, transfers, insurance inquiries using appropriate authorizations. Ensures current information is available and updated into the EMR prior to the next clinical visit.

• Coordinate off site chart storage and chart retrieval fi applicable to Cancer Center

• Ensure staff work areas are clean, orderly and appropriately stocked.

• Help maintain Joint Commission standards and readiness within the department at all times.

• Help cover shifts for other oncology office locations as needed.

  
  

Education: High School Diploma

Skills: Must be able to input & retrieve data from a computer, occasionally move/lift/carry lightweight objects, move about the hospital and between work stations with prolonged periods of standing/sitting, understand directions, communicate and respond to inquiries, have effective interpersonal skills.

PREFERRED QUALIFICATIONS

Education: High School Diploma

Skills: Previous medical terminology course, prior training or experience in basic office skills.

Years of Experience: 1 year with EMR and scheduling experience

ADDITIONAL EXPERIENCE

Personal Protective Equipment: Exposure to expected hospital conditions

Physical Demands: Frequent sitting and computer use

ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. For more information, please visit

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org

Equal Opportunity Employer/Drug-Free Workplace

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