Job Description

We are seeking a talented Senior Web Designer to join our dynamic web team. As a Senior Web Designer you will be responsible for designing usercentered solutions that enhance the overall experience of Freshworks.com. You will be focused in ensuring that approaches are customercentric while continuously working to achieve business goals. You will collaborate closely with crossfunctional teams including product managers engineers visual designers and publishers to create intuitive and engaging user experiences. Your work will involve understanding user needs defining user flows and creating wireframes and prototypes that bring ideas to life.

The ideal candidate for this role is a selfstarter and driven by curiosity and delivering impact to the business and customer. In your work you opt to help gather stakeholder inputs synthesize information and help showcase the art of whats possible. You hold a high bar ensuring continual progress over perfection. You maintain attention to detail together with a strong pulse on industry trends best practices while leveraging your experience to deliver impact for the customer and business.

 

Key Responsibilities:

• User Research: Conduct user research through interviews surveys usability testing and data analysis to gain deep insights into user needs and behaviors.Generate syntheses that can be actioned by product managers and business stakeholders alike.

• User Experience Design: Design wireframes mockups and prototypes for new features and improvements ensuring a seamless and intuitive user experience.

• Interaction Design: Develop interaction models and design solutions that are aesthetically pleasing and enhance usability.

• Collaboration: Work closely with product managers engineers and other stakeholders to gather requirements present design solutions and iterate based on feedback.

• Usability Testing: Plan and execute usability testing sessions to validate design decisions and identify areas for improvement.

• Design Systems: Contribute to and maintain design systems and style guides to ensure consistency across Freshworks.com.

• Design Thinking: Apply design thinking methodologies to solve complex problems and create innovative solutions that align with business goals.

• Documentation: Create detailed design specifications and documentation to guide development and ensure that designs are implemented as intended.

• Continuous Improvement: Stay uptodate with industry trends best practices and emerging technologies to continually improve design processes and solutions.

Qualifications :

• Experience: 8 years of experience in UX design with a strong portfolio showcasing your design process and outcomes.
• Proficiency: Proficiency in design tools such as Figma Adobe Creative Suite or similar.
• Knowledge: Deep understanding of UX principles design thinking interaction design and usability best practices.
• Communication: Excellent communication and presentation skills with the ability to clearly articulate design decisions and rationale.
• Collaboration: Proven ability to work effectively in crossfunctional teams and manage multiple projects simultaneously.
• ProblemSolving: Strong analytical and problemsolving skills with a keen eye for detail.
• Adaptability: Ability to adapt to changing priorities and incorporate feedback into design iterations.
• Innovation and Trend Integration: Continuously explore and evaluate emerging design trends tools and technologies. Proactively incorporate innovative design concepts and suggest new approaches to keep our user experience cuttingedge and aligned with industry advancements.

Additional Information :

The targeted annual base salary range for this position is $171000 $200000 USD.

Compensation is based on a variety of factors including but not limited to location experience jobrelated skills and level. Bonus/equity may be available.

Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

Please note this is a hybrid role that requires an inoffice presence 3 days / week (TueThur)

At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.

Remote Work :

No

Employment Type :

Fulltime

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