Job Description

Carver Road Hospitality debuts Flanker Kitchen + Sports Bar at Mandalay Bay Resort & Casino on June 10, 2023. Steps from the walkway to Allegiant Stadium, the 8,445-square-foot destination is a dynamic fan, dining, and drinking experience. The menu of enhanced American classics features scratch burgers, sliders, shareable tacos, and a healthy selection of salads and bowls. A full beverage program includes signature cocktails and a vast selection of draft and bottled beer. Flanker is perfect for group dining and events with its highly customizable environments including a main dining room, bar and lounge, three private dining suites accommodating 20, 40, or 60 guests, a private 20-seat karaoke room, and a 24-seat dining patio.

The Server is responsible for taking orders, inquiring about food allergies, providing information about any specials and conducting a complete and timely food and beverage service while monitoring guests’ dining experience. Interacts with guests, employees and supervisor in a polite and courteous manner.

Duties and Responsibilities:

• Maintain professional appearance standards as directed in the Employee Handbook.
• Anticipate and accommodate the needs of the guests while providing professional and exceptional service to ensure guest satisfaction.
• Maintain general cleanliness of assigned stations and the entire venue.
• Presents menus, answers question and make suggestions for all food and beverage items.
• Informs guests of all food and beverage specials, with prices.
• Required to solicit any allergy or dietary restrictions from each guest.
• Accurately enter all orders into the POS system and follows proper cash/payment card procedures.
• Ensures the timely delivery of all food and beverage to the guests.
• Possesses in-depth knowledge of all food and beverage menus and the company.
• Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.
• Protects establishment, guests and employees by adhering to Department of Health and company sanitation standards.
• Accurately completes all end-of-shift financial procedures.
• Communicates the needs of the guests to Front-of-House and Back-of-House support staff, managers and chefs.
• Properly sets-up floor and other opening/closing procedures as directed by management.
• Performs opening, closing and side-work.
• Reports all breakage, damage of equipment or furniture immediately to management.
• Attends and participates in daily pre-service meetings.
• Updates knowledge by participating in staff training opportunities.
• Portrays a positive and professional attitude.
• Works as part of a team and provides help and support to all employees.

Our Ideal Candidate:

• Previous server/hospitality experience.
• Experience in a high-volume restaurant/ lounge.

• Must be able to stand, lift and bend for extended periods of time.
• Must be able to bend and lift to 50 lbs.
• Role may include job duties or tasks requiring repetitive motion.
• Exposure to hot kitchen elements or cleaning materials.
• Must be able to work and remain focused in a fast-paced and ever-changing environment.
• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.

• Health, Dental, and Vision insurance
• Competitive Pay

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Carver Road Hospitality reserves the right to make changes in the above job description and all other duties assigned. Nothing herein shall restrict Carver Road Hospitality management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time. We are an equal opportunity employer and value diversity and inclusion.

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