Job Description

UPMC Department of Plastic Surgery at Children's Hospital is hiring a full-time Surgery Scheduler. This is a Monday- Friday, daylight position- no nights, weekends, or holidays. There is the potential for a hybrid opportunity after training has been completed.

Responsibilities:

• Work directly with the department to troubleshoot procedural and operations issues.
• Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.
• Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
• Coordinate cases and communicate with hospital personnel to obtain approval for hospital admissions.
• Discuss and coordinate financial arrangements before surgery including the collection of pre-payments.
• Ensure that informed consents are signed.
• Provide patients with pre and postoperative instruction according to service-specific guidelines.
• Coordinate patient education seminars and schedule physicians accordingly.
• Collect data for a research study.
• Schedule pre-screening exams, diagnostic testing, post-operative appointments, and surgical cases for all patients.
• Ensure all billing and insurance information is current and accurate.
• Complete special projects as assigned.
• Act as liaison between patient and referring physicians.
• Obtain pre-certification and/or referral before the date of the procedure.
• Coordinate and track internal and external marketing efforts.
• Attend and schedule department meetings.
• Answer and respond to all incoming telephone inquiries regarding surgery and provide educational material, both verbally and through printed materials.

High school diploma or equivalent required. Completion of a medical assisting program or 2-4 years experience in a medical field. Proficiency in medical terminology preferred. General knowledge of computer software and practice management databases is essential. Knowledge of the Epic practice management programs is preferred. Strong organization, time management, and interpersonal skills. Tact and diplomacy are necessary in dealing with physicians, patients, their families, and other employees. The ability to deal compassionately and professionally with patients is essential. Work independently and possess sound decision-making skills. Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans, and worker's compensation carriers regarding scheduling and approval of surgical procedures. Ability to prioritize work demands. Ability to consistently maintain confidentiality concerning all job assignments and related information. Access to medications is limited to the distribution of the medication to the nurse.

Licensure, Certifications, and Clearances:

• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.

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