Job Description

Pay: $17.50 / Hour

Pay: $36,400 / Year

Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for providing assistance to residents, guests and vendors in the community.

Job Description

We are seeking a professional and friendly Concierge to join our team in Churchville, United States. As a Concierge, you will be the face of our organization, providing exceptional customer service and assistance to our guests, residents, and visitors. Your role will be crucial in creating a welcoming and efficient environment for everyone who interacts with our facility.

• Greet and welcome guests, residents, and visitors in a warm and professional manner
• Provide general assistance and information about local attractions, restaurants, and services
• Answer and manage incoming phone calls, emails, and in-person inquiries
• Assist with check-in and check-out procedures, when applicable
• Coordinate and arrange transportation, dining reservations, and other guest services
• Handle package deliveries, including plants and prescription drugs, ensuring proper storage and distribution
• Maintain accurate logs for key issuance, visitor sign-ins, and other security-related tasks
• Monitor surveillance cameras and building security systems to ensure safety of residents and property
• Process and follow up on work orders, incident reports, and guest concerns
• Collaborate with other departments to ensure smooth operations and high levels of customer satisfaction
• Perform administrative tasks as needed, such as data entry and report generation
• Adapt to changing situations and handle multiple tasks efficiently while maintaining a positive attitude

Qualifications

• High school diploma or equivalent
• At least three months of related customer service experience, preferably in a hospitality setting
• Excellent verbal and written communication skills in English
• Proficient computer skills, including experience with Microsoft Office suite (Outlook, Excel, Word)
• Strong interpersonal skills with a compassionate, professional, and friendly demeanor
• Ability to work effectively as part of a team and handle multiple tasks efficiently
• Excellent problem-solving skills and ability to make independent decisions when necessary
• Strong attention to detail and organizational skills
• Flexibility to work various shifts, including weekends and holidays
• Knowledge of local area attractions, restaurants, and services
• Ability to maintain composure and provide high-quality service in high-pressure situations
• Excellent time management skills
• Familiarity with basic security and emergency procedures
• Positive attitude and commitment to providing exceptional customer service

Additional Information

Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.

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