Job Description

About the Role

Join our dynamic team as a Customer Service Account Manager, where you'll lead strategic customer relationships in the electric vehicle charging infrastructure sector. This role combines technical expertise with relationship management to drive customer success and business growth.

Core Responsibilities

Customer Relationship Management

• Serve as the primary point of contact for key accounts, building and nurturing long-term partnerships
• Lead regular customer meetings to discuss service performance and maintain high satisfaction levels
• Analyze service metrics and create comprehensive performance reports
• Proactively identify and resolve customer concerns

Strategic Business Development

• Monitor market trends and competitive landscapes to identify growth opportunities
• Develop and implement effective after-sales strategies
• Execute cross-selling and up-selling initiatives to maximize customer value
• Manage and negotiate customer contracts, ensuring compliance and optimal terms

Qualifications

Education & Experience

• Bachelor's degree in Economics, Finance, Engineering, or related field
• 5+ years' experience in after-sales service within a global organization
• Proven track record managing large-scale customer accounts
• Technical proficiency in electrical systems, particularly DC fast charging stations

Technical Skills

• Working knowledge of CRM software
• Contract negotiation expertise and fundamental contract law understanding
• Strong analytical and reporting capabilities

Professional Competencies

• Outstanding presentation and facilitation skills
• Exceptional communication abilities across diverse stakeholder groups
• Self-motivated with strong initiative
• Problem-solving expertise with practical solution development
• Customer-centric approach with dedication to service excellence

This position offers an opportunity to work at the intersection of customer service and technical solutions in the growing EV charging industry. Join us in shaping the future of sustainable transportation infrastructure while delivering exceptional customer value.

Benefits

• Medical Benefits with cost assistance. 
• Vision
• Dental
• Life Insurance paid by employer
• Disability
• Flexible Spending Accounts (FSA/HSA)
• PTO (minimum 16 days)
• Company holidays

Position duties subject to change at company discretion.

Location: Charlotte, North Carolina

Employment Type: Full time, direct hire

Industry: Electric Vehicle Charging / Technology / Customer Service

Keywords: Customer Service Manager, Account Management, After-Sales Service, EV Charging, Technical Support, Customer Success, Business Development, Contract Management, CRM, Customer Relations

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