Job Description

Job Summary:

The Property Manager will oversee the day-to-day operations and management of the properties. The role includes tenant relations, lease administration, maintenance coordination, and financial oversight. This position requires excellent organizational skills, a customer-service mindset, and the ability to manage multiple tasks simultaneously.

Key Responsibilities:

Tenant Relations:

• Serve as the primary point of contact for tenant inquiries, requests, and concerns.
• Assist with lease renewals, tenant communications, and responding to tenant complaints promptly.
• Coordinate tenants move-ins and move-outs, ensuring proper documentation and inspections.
• Ensure tenant satisfaction through timely communication and addressing maintenance or property issues.

Maintenance and Property Management:

• Oversee maintenance requests and coordinate with vendors and contractors to ensure repairs are completed on time and to a high standard.
• Conduct regular property inspections and ensure the property is well-maintained and compliant with health and safety regulations.
• Ensure all common areas are clean and functional, and address any issues related to building upkeep.

Leasing and Marketing:

• Assist with marketing available units or properties to potential tenants.
• Show properties to prospective tenants, provide information on leasing terms, and promote property amenities.
• Screen tenant applications, conduct background checks, and assist in preparing lease agreements.
• Manage and track lease expirations, renewals, and terminations.

Administrative Duties:

• Maintain accurate and organized property records, including lease agreements, tenant information, and maintenance records.
• Assist in updating and maintaining property management software systems.
• Prepare and distribute notices, including lease renewals, rent increase notices, and maintenance updates.
• Assist with data entry, reporting, and other administrative tasks as assigned.

Compliance and Safety:

• Ensure compliance with local housing laws, regulations.
• Maintain proper documentation related to property inspections, insurance, and legal requirements.
• Implement and uphold safety and emergency protocols for both tenants and property staff.

Vendor and Contractor Coordination:

• Coordinate with contractors and vendors for maintenance, repairs, and capital improvement projects.
• Ensure contracts and service agreements are up-to-date, and monitor the quality of vendor work.
• Help review bids and make recommendations for vendor selection.

Required Skills and Qualifications:

• Education: High school diploma or equivalent required
• Experience: 1-3 years of experience in property management.
• Communication: Excellent verbal and written communication skills for interacting with tenants, vendors, and team members.
• Customer Service: Strong customer service orientation with the ability to manage tenant relationships effectively.
• Financial Skills: Basic knowledge of financial management, rent collection, and budgeting.
• Organizational Skills: Ability to prioritize and handle multiple tasks efficiently in a fast-paced environment.
• Problem-Solving: Strong problem-solving skills to address tenant complaints, maintenance issues, and operational challenges.
• Technology: Proficient in property management software (e.g., Yardi, AppFolio), Microsoft Office Suite (Excel, Word, Outlook), and general office tools.
• Attention to Detail: High attention to detail to ensure accuracy in leases, reports, and financial documentation.

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