Job Description
About the Role
We are seeking a highly skilled and dynamic Senior Product Manager to drive the strategy, development, and success of our CRM Integrations. This role focuses on managing a portfolio of integration adapters for leading Customer Relationship Management (CRM) and Customer Service Management (CSM) platforms, such as Salesforce and ServiceNow. You will play a pivotal role in ensuring a seamless and efficient user experience across various business applications.
What You'll Do
- Oversee the full product lifecycle of CRM integration adapters and live transcription (TranscriptStream) adapter-for-CRM.
- Develop and maintain the product roadmap in collaboration with cross-functional teams.
- Partner with CRM and CSM vendors to define integration strategies and conduct joint product planning sessions.
- Gather and prioritize product requirements based on input from customers, internal teams, and market research.
- Align with the Business Development Team to support partner integration priorities and growth.
- Manage and prioritize the product backlog using tools like Aha and Jira, translating business needs into epics, features, and user stories.
- Work closely with engineering teams to ensure clear requirements, effective development, and seamless deployment.
- Prepare business case analyses for new initiatives, releases, and key features.
- Lead the go-to-market strategy for new product launches in collaboration with marketing and sales teams.
- Ensure CRM integrations are aligned with global expansion plans and data center deployments.
- Conduct market and competitive analysis to maintain differentiation and leadership in the industry.
- Provide subject matter expertise for sales engagements, customer presentations, and partner events.
What You Bring
- 5+ years of experience in cloud software product management.
- 2+ years of experience in Contact Center-as-a-Service (CCaaS) solutions.
- Expertise in CRM/CSM platforms such as Salesforce, ServiceNow, Microsoft, Zendesk, and Oracle.
- Proven ability to bring innovative software solutions to market.
- Experience developing applications for public cloud platforms (e.g., AWS, GCP).
- Strong collaboration skills, working across departments and globally distributed teams.
- Exceptional communication and analytical skills.
Preferred Qualifications
- Bachelor's degree in Business, Engineering, or a related field.
- Advanced degree in a business discipline (preferred).
- Product Management certification (preferred).
Work Location
- Remote: Available for candidates residing outside a 50-mile radius of our office.
- Hybrid: Candidates within 50 miles of our office will be expected to work on-site three days a week (Monday, Wednesday, Thursday).
Compensation & Benefits
We believe in transparency and fairness when it comes to compensation. Salary is determined by experience, location, and relevant skills. The base salary range for this position is $95,000-$208,600 USD.
In addition to salary, we offer a comprehensive benefits package, including:
- Health, dental, and vision coverage (100% employer-paid for employees, substantial coverage for dependents).
- 401(k) savings plan with employer matching.
- Stock purchase plan for employees.
- Paid Time Off (PTO), company holidays, and paid volunteer time.
- 12 weeks of paid parental leave.
- Access to an innovative mental health support platform offering therapy, coaching, and mindfulness resources.
We are committed to fostering an inclusive and diverse workplace where employees feel empowered to be their authentic selves.
Equal Opportunity Employer
We celebrate diversity and strive to create a welcoming environment for all employees. We do not discriminate based on race, gender, sexual orientation, disability, or any other protected status.
Employment Type: Full-Time
Salary: $ 40,000.00 140,000.00 Per Year
Job Tags
Holiday work, Full time, Remote job, 3 days per week,