Job Description

Applications are accepted until further notice.

UX Research Intern, Summer 2025 (May - August), full-time work schedule, Monday- Friday 40 hours per week.

Please include a link to your portfolio in your application or within your resume

Cisco Meraki makes setting up and maintaining reliable Internet and Internet-powered devices easier than ever before. We enable organizations everywhere, from local libraries to hotels operating worldwide, to focus on their mission and have technology that simply works.

We’re looking for a UX Research intern to join us in simplifying IT! As a UX Research intern at Cisco Meraki, you will be responsible for delivering insights about our customers to help make our products better. Collaborating with other designers, researchers, and partners in product management and engineering, you will plan and conduct research to understand users’ goals, and you will explore recommendations for improvements.

We place a high value on encouraging the growth and development of everyone on the team. On the UX team, we give and get feedback early and often, share what we know, and learn from each other. UX interns will be paired with a mentor and work closely with them throughout their internship.

The UX team’s primary focus is on software, but we also find opportunities to collaborate with teams across the organization and think about how to improve the entire customer journey.

Responsibilities:

• Learn about the domain and user workflows through in-depth research and analysis to gain a comprehensive understanding of user needs and difficulties

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Plan and run UX research studies, including user interviews, usability testing, and surveys, to gather valuable insights into user behaviors and interactions with the product.

• Analyze research data to identify key patterns and trends, and effectively communicate findings, ensuring research outcomes are easily understandable by stakeholders

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Make practical product recommendations, based on research insights, that drive user-centered design decisions.

• Work closely with designers, product managers, and engineers to co-create innovative solutions, fostering a collaborative environment where ideas and feedback are actively shared and incorporated into the design process.

Qualifications:

• Authorized to work in the U.S. without requiring sponsorship now or in the future

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You are an upcoming graduate of a Master's Program, Ph.D Program, technical degree or certification program from a Technical Boot Camp, or Apprenticeship.

• Proficient in running UX research studies using both qualitative and quantitative methods, including user interviews, usability testing, A/B testing, data analysis, and persona mapping.

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Specialize in user-centered research and human-centered design principles, consistently prioritizing user needs and preferences to drive informed and user-friendly design decisions.

• Ability to work effectively in cross-functional teams, collaborating with individuals from diverse fields such as engineering, product, and more to ensure a cohesive and user-centric product development process.

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Proven ability to investigate issues in screen-based products, developing sophisticated solutions, and assessing the impact of these solutions through iterative design processes.

• A basic understanding of front-end code (HTML/CSS), enabling effective communication and collaboration with development teams during the design implementation phase.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people! We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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